Experience
Managed the ed the product management function for large-scale digital solutions, delivering measurable growth through strategic alignment and global market adaptation. Building on operational improvements achieved during my tenure as Director, Drove initiatives including a generational platform modernization and cross-functional process alignment. After completing these milestones, I sought new challenges to apply my skills to a different problem space.
- Owned the product vision, strategy and roadmap for hosting products at Newfold Digital, including Bluehost, HostGator, Domain.com, Network Solutions, and others.
- Directed the end-to-end modernization of hosting platforms, leveraging resource-tiering strategies to achieve industry-leading reliability and $2MM incremental revenue in one year.
- Rebuilt cross-functional alignment post-merger, unifying technical and design standards across multiple departments to improve customer retention and usability.
- Led global product strategy for scalable solutions, tailoring roadmaps, features, and pricing to diverse regional markets in APAC, US, and LatAm.
- Provided strategic recommendations to C-suite executives, aligning product initiatives with corporate objectives and delivering regular updates on performance and challenges.
Defined and executed technical product strategy for hosting solutions, driving transformative performance improvements, cost efficiencies, and post-merger platform consolidation. Successfully addressed critical business challenges, reducing churn, delivering multimillion-dollar savings, and streamlining operations to support long-term growth.
- Defined and implemented technical product strategy, aligning cross-functional teams to deliver scalable and reliable hosting solutions.
- Redefined platform performance standards using data-driven testing frameworks, reversing customer retention issues and earning 'Top Tier' industry recognition.
- Assisted in leading the post-merger platform consolidation of over two million subscribers, streamlining 2,000 SKUs into fewer than 50 across three core offerings while achieving significant economies of scale.
- Conducted in-person customer interviews and leveraged quantitative data to inform product roadmaps and feature prioritization.
- Championed a strategic pivot to abandon a failing platform rebuild, adopting a scalable orchestration solution that delivered millions in cost savings and improved reliability.
- Collaborated with engineering, operations, and business teams to address retention issues, reduce cancellations, and enhance platform performance.
- Led the design and adoption of internal tools to improve observability and operational reliability.
Managed product strategy and execution for HostGator, serving 800,000 customers.
- Developed and executed product roadmaps to address market demands and enhance customer retention and satisfaction.
- Increased first-time renewal rates by 5pp, generating $1MM in annual revenue through streamlined onboarding workflows and iterative improvements based on customer feedback.
- Reversed a -2% decline in virtualized hosting solutions, achieving +2% YoY growth by restoring product/market fit with targeted feature investments informed by market analysis.
- Transformed a low-performing product delivery team, implementing scalable Agile methodologies and improving delivery cadence, software quality, and morale.
- Collaborated with UX and engineering teams to refine onboarding processes and improve customer journeys.
- Conducted market research and competitive analysis to identify opportunities for product innovation and strategic feature prioritization.
Oversaw business operations across systems administration, billing, payments, fraud prevention, and day-to-day support functions for multiple brands. Delivered operational improvements, compliance initiatives, and cost-saving measures while maintaining service quality and team performance.
Managed Linux and Windows systems administration teams, focusing on process standardization, workforce management, and operational improvements. Recognized for impactful contributions to team alignment and efficiency.
Directed Linux administration teams across multiple locations, overseeing platform health, security, and customer website migrations for hundreds of thousands of customers. Focused on streamlining processes, improving first-contact resolution (FCR) rates, and developing a high-performing, technically skilled team.
Directed a 24/7/365 call center supporting complex web hosting products, achieving significant improvements in productivity, customer satisfaction, and team development. Focused on driving operational efficiency while fostering a pathway for employees to advance into technical roles.